At Elevated Life Sciences, we are committed to ensuring that your orders are processed efficiently and delivered in a timely and reliable manner. This Delivery Policy outlines how we handle order processing, shipping, and delivery.
Order Processing
All orders are processed after payment has been successfully received and confirmed. We aim to process orders within 1–3 business days, excluding weekends and public holidays. During periods of high demand, processing times may be slightly extended, but we always strive to dispatch orders as quickly as possible.
Shipping Methods
We work with trusted shipping partners to ensure safe and secure delivery of all orders. Shipping methods may vary depending on your location, and the most suitable option will be selected at checkout or during order processing to ensure efficient delivery.
Delivery Timeframes
Delivery times depend on the destination and shipping method selected. Domestic orders are typically delivered within a few business days, while international orders may take longer due to distance, customs clearance, and local regulations. Please note that delivery timelines are estimates and not guaranteed.
Shipping Charges
Shipping costs are calculated based on your location, order size, and selected shipping method. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
International Shipping
We offer international shipping to a wide range of locations. Customers are responsible for ensuring that the products they order comply with local laws and regulations. Elevated Life Sciences is not responsible for any delays, customs holds, duties, taxes, or additional charges imposed by customs authorities.
Customs and Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
Order Tracking
Once your order has been shipped, tracking information will be provided so you can monitor the status of your delivery. Please allow some time for tracking updates to become available after dispatch.
Delivery Issues
While we aim to ensure smooth delivery, delays or issues may occasionally occur due to factors beyond our control, such as courier delays, customs processing, or incorrect shipping details. It is the customer’s responsibility to provide accurate shipping information at the time of order. Elevated Life Sciences is not liable for delays or failed deliveries resulting from incorrect or incomplete address details.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us as soon as possible so we can assist in resolving the issue. Claims may be subject to review and verification with the shipping provider.
Contact Us
If you have any questions regarding shipping, delivery times, or your order status, please contact us through our Contact Us Page.